Terms and Conditions from January 2023<\/p>\n\n\n\n
Deposits \u2013 A \u00a320.00 non-refundable deposit will be taken when booking an appointment.<\/p>\n\n\n\n
Bookings \u2013 Future appointments must be made when dropping off or collecting your dog. Please therefore be aware of your diary commitments when dropping off or collecting your dog.<\/p>\n\n\n\n
Cancellations – Within 10 working days of the appointment 50% of the full cost of the groom is payable. Within 5 working days of the appointment the full price of the groom is payable.<\/p>\n\n\n\n
(working days are Monday to Friday inclusive)<\/p>\n\n\n\n
Rescheduling appointments – if your appointment can be rescheduled within 5 working days your deposit will be transferred to the new appointment. Appointments that cannot be rescheduled within 5 working days will be treated as a cancelled appointment and the above fees will apply.<\/p>\n\n\n\n
Payments \u2013 all payments must be made 7 days in advance of your appointment. Payments can be made by BACs or credit or debit card. Payment links will be sent on request. Late payments will be subject to additional fees. Appointments for December need to be paid in full at the time of booking unless you are a VIP or VIP plus member.<\/p>\n\n\n\n
Stopping the groom \u2013 TopTails reserves the right to stop grooming at any point of the groom if your dog becomes ill, stressed, or aggressive. The full price of the groom will still be charged.<\/p>\n\n\n\n
VIP club \u2026The Benefits<\/strong><\/p>\n\n\n\n Spreads the cost of grooming into monthly payments to help you budget VIP plus club\u2026 The benefits<\/strong><\/p>\n\n\n\n All the benefits of the VIP club but with a 10% discount on maintenance teeth cleaning, when added on to your dog\u2019s groom.<\/p>\n\n\n\n To join Top Tails VIP Club, both you and your dog have to meet certain criteria:<\/strong><\/p>\n\n\n\n The dog must be a fully grown adult<\/p>\n\n\n\n You must have been charged about the same amount (within \u00a35) for your last three grooms<\/p>\n\n\n\n You keep your dog to an agreed grooming schedule which is appropriate for the amount of maintenance you do at home and the dog’s coat type.<\/p>\n\n\n\n VIP fees are paid by Direct Debit on the 1st of every month.<\/strong><\/p>\n\n\n\n To work out how much your grooming bill is the number of grooms to the end of the year is divided by the number of months to the end of 2024.<\/p>\n\n\n\n You pay this amount on the first of every month by Direct Debit. You don’t have to worry about a thing after that.<\/p>\n\n\n\n And anyone can drop your dog off or pick it up for you!<\/p>\n\n\n\n Your prices will be based on the price you are paying right now, but will be fixed to the end of 2024; protecting you from the annual price rise on September 1st.<\/p>\n\n\n\n How it works<\/strong><\/p>\n\n\n\n We will schedule your appointments until the end of 2024.<\/p>\n\n\n\n If you cannot make an appointment (holiday, etc) just let us know and we’ll move that appointment for you – all the others will stay the same.<\/p>\n\n\n\n If you cancel an appointment without giving 5 working days\u2019 notice or you fail to show up for an appointment (known as a no-show) then you forfeit that month’s VIP payment and will have to pay the ad hoc price for a replacement.<\/p>\n\n\n\n Our Benefits<\/strong><\/p>\n\n\n\n Top Tails knows when you’re due so we can reserve a space in the diary for you. Appointments can be scheduled in a more time efficient way. I have read and agree to the above terms and conditions<\/p>\n\n\n\n Signed\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/p>\n\n\n\n Date\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/p>\n\n\n\n To download these terms click here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Terms and Conditions from January 2023 Deposits \u2013 A \u00a320.00 non-refundable deposit will be taken when booking an appointment. Bookings \u2013 Future appointments must be made when dropping off or collecting your dog. Please therefore be aware of your diary commitments when dropping off or collecting your dog. Cancellations – Within 10 working days of… Continue reading Terms and Conditions<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-659","page","type-page","status-publish","hentry","without-featured-image"],"_links":{"self":[{"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/pages\/659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/comments?post=659"}],"version-history":[{"count":7,"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/pages\/659\/revisions"}],"predecessor-version":[{"id":744,"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/pages\/659\/revisions\/744"}],"wp:attachment":[{"href":"https:\/\/toptails.co.uk\/grooming\/wp-json\/wp\/v2\/media?parent=659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
VIP dogs are rarely matted and so always have a pleasant groom
Discounted grooming prices, your price will be fixed until the end of 2024.
Priority booking of appointments.<\/p>\n\n\n\n
Clipped dogs are still “in trim” which is far easier for dog and groomer than one which has grown out
VIP dogs learn their specific grooming routine extremely quickly and are a joy to handle<\/p>\n\n\n\n